Overview
Front of House Supervisor, The Three Horseshoes at Daylesford Stays
We are looking for a passionate and experienced Front of House supervisor at The Three Horseshoes, Asthall. You will lead the service standards along with supporting the wider business objectives. You will report to the General Manager and work alongside the Operational teams. You will lead a small front of house team and be a natural leader and role model, sharing your experience and knowledge from your career in F&B. You will be an ambassador for The Bamford Collection, a group of consciously minded brands committed to nourishing people and the planet.
Responsibilities
* To work as a consummate host to our guests & residents
* To ensure the restaurant, pub and garden are set up for the day, checking tables, replenishing stock and maintaining standards, delegating tasks where appropriate
* Actively drive average spend per head by identifying opportunities for recommendations
* Maintain full knowledge of the menu, including beverages, provide detailed descriptions of the dishes, give recommendations, and offer accurate allergen advice
* Ensure effective shift management, leading and motivating the front of house team, delivering a seamless service
* Manage restaurant operations effectively, maximise sales through table turning
* Work with the kitchen and bar team on continuous development of food and beverage offerings
* Maintain an accurate and up-to-date staffing plan; prepare schedules and ensure coverage for all shifts while managing holiday requirements
* Ensure transactions are correct, balance floats, handle cash, and perform banking reconciliation
* Highlight health & safety matters to the line manager or appropriate parties; deliver and champion the customer experience
* Drive meaningful social and environmental improvements, contributing to the brand’s sustainability vision
* Inspire and empower customers, suppliers, and partners to live and work more consciously
Skills & Qualifications
* Fully responsible for leading service standards and supporting wider business objectives
* Experience reporting to a General Manager and working with Operational teams
* Strong team management and training abilities
* Natural leader and role model with ability to share experience and knowledge from a career in F&B
Salary & Hours
Salary: £13.25 per hour plus tronc
Hours: Part Time – 30 Hours
Perks & Benefits
* Discounts on products, treatments, and dining experiences
* Volunteering Days: one paid day per year to volunteer with a charity
* Private Medical: subsidised private medical insurance
* Pension Scheme: employer contributes up to 4.5% and employee up to 9%
* Life Assurance: cover up to one year’s salary
* Mental Health Support: 24/7 Employee Assistance Programme
About The Bamford Collection
A group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
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