Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Safety & Security
Reporting to: Steward Resourcing Lead
About the Role:
Supervisors should ensure, as far as is reasonably practicable, they have prepared a safe environment to facilitate the safety of all attendees at events held at the Stadium. To ensure that those stewards under your supervision feel able to perform their roles, it is essential that you remain visible and accessible, routinely offering support, encouragement, and advice. Ensuring the delivery of excellent customer care is essential to your role. You will be expected to be involved in managing incidents within your area of responsibility, including dealing with breaches of ground regulations, searching of spectators and performing ejections. You will also be required to assist with queue management within the stadium and in the areas outside. Supervisors will work within the law and the event regulations as set down by the Club in accordance with the Stadium Safety Certificate. Areas of work includes, but not exhaustive to, concourses / vomitories / gangways / stairwells / exit & entrance gates / pitch side perimeter as well as areas outside the ground for which the Club has responsibility.
Key Tasks and Responsibilities
* Attend the Stadium at given dates and times as directed by the Stewarding Services Lead
* Attend pre-event briefings, noting anything specific to your area as well as ensuring all information is understood and what your areas of responsibility are
* Brief stewards under your supervision, relaying information relevant to the event as well as reminding them of the threat of terrorism and emergency procedures
* Assign stewards to their positions, ensuring that they are aware of their roles and areas of responsibility
* Perform pre-match checks to ensure all areas are checked for damage, cleanliness and suspicious items
* Ensuring that emergency phones in your area of responsibility are in working order
* Providing support to stewards under your supervision ensuring that they are constantly monitoring the crowd for overcrowding, signs of distress and enforcing Ground Regulations
* Supervise ejections in accordance with Club policy, providing updates to Match Control and ensuring all relevant paperwork is completed
* Ensure that all relevant debriefing documentation is completed, recording complaints and incidents
* Ensure that your area of responsibility is clear of supporters and all stand checks are completed
* Be fully conversant with any methods/messages or signals used to alert staff that an emergency has arisen
* To maximise any opportunity to enhance the customer’s match day experience
* Attend all training sessions as required by the Safety Management Team
What are we looking for
* Excellent communication and interpersonal skills
* To remain calm, efficient and assertive, in particular when dealing with challenging situations
* Thorough and ready knowledge of safety procedures
* Effective questioning when in pressure situations
* Have a polite, courteous and approachable manner
* Able to manage conflict and demonstrate confidence to challenge inappropriate behaviour
* Have good numeracy and literacy skills
* Level 2 in Spectator Safety
* Be willing to undertake and complete level 3 Certificate in Spectator Safety
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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