Job Description The Facilities Manager will ensure that the casino’s facilities and well-maintained, safe, and operational at all times, overseeing maintenance and repair activities, preventing downtime and ensuring a position experience for guests. The Facilities Manages plays a critical role in maintaining high standards of cleanliness, comfort, and functionality to meet customer expectations. Main Accountabilities & Responsibilities: Utilise the maintenance portal to coordinate and manage maintenance, compliance and repair works, updating the maintenance and management teams regarding contractor visits Supervise and coordinate the on-site maintenance and cleaning teams Daily monitoring of PPM completion in line with the planner and ensuring SLAs and KPIs are met Utilise the Mindsett Prism dashboard to monitor and manage utility usage to optimise efficiency and minimise cost Ensure compliance with safety regulations and oversee emergency preparedness protocols Collaborate with other departments to address facility-related issues and support operational needs Keep up to date on industry trends and best practices in facilities management to continuously improve processes and procedures Act as key point of escalation for maintenance issues, escalating with the external FM provider, Venue Director and Property Department where required Attend periodic review meetings with the external FM provider to ensure a suitable level of service is being received Act as key stakeholder for casino projects Review quotes received before sending through the approval process where applicable