Rossendale Valley Medical Practice is looking for an experienced, motivated and organised Practice Manager - working 30 hours per week - to join our small, friendly team.
This is an exciting opportunity for a confident and proactive manager who enjoys leading teams, improving systems and supporting the delivery of safe, efficient and high-quality patient care.
We are looking for someone who is approachable, solution-focused and able to manage a varied workload across compliance, HR, finance, operations, patient services and digital systems.
Main duties of the job
To manage, coordinate and oversee all aspects of Practice functionality, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the Practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations.
About us
We are a single-handed GP Practice. Dr M Y S Ibrahim has been the GP at Rossendale Valley Medical Practice for the last twenty years.
We provide excellent care to all our patients at Rossendale Valley Medical Practice which is reflected in the feedback we receive from our patients.
We have a small nursing team who between them possess a wide range of skills and knowledge. They offer a courteous, friendly service to our patients.
There is a small Reception team who are responsible for the smooth and efficient day-to-day administration of the Practice.
Job responsibilities
The following are the core responsibilities of the Practice Manager. There maybe, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
The Practice Manager is responsible for:
Managing the day-to-day operations of the Practice, ensuring that staff achieve their primary responsibilities
Direct line management of the team
Functional management of all clinical and administrative staff
The Practice lead for the recruitment and retention of staff, having an effective appraisal system and resolving disciplinary grievance issues
Maintaining and ensuring compliance with HR legislation
Ensuring that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Managing the financial elements of the Practice, including budgets, petty cash, payroll, payments and receipts. This includes PCN income and expenditure, ensuring financial and contractual scrutiny is given on all transactions and activity
Ensuring the Practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners
Keeping Dr Ibrahim updated on at least a monthly-basis, on all financial matters, including forecasting and future sustainability
Supporting all staff with any issues that arise
Coordinating the procurement of Practice equipment, supplies and services
Coordinating the reviewing and updating of all Practice policies and procedures
Point of contact for the PCN
Leading and coordinating all projects within the Practice
Coordinating the compilation of Practice reports and plans, then exploring examples of good practice to influence the planning of the Practice's priorities which may include writing business cases and service level agreements
Working with the team to reach QOF (Quality and Outcomes) targets, Enhanced Services and all other quality incentive schemes signed up to by the Practice
Adopting a strategic approach to the management of all patient services matters
Ensuring ongoing Practice CQC compliance. Overseeing the process by which the Practice maintains registration under the CQC. Working with Dr M Y S Ibrahim and the team in preparation for CQC inspections
Developing and coordinating an effective communication strategy (internal and external)
Ensuring the Practice maintains compliance with its NHS contractual obligations
Overseeing the communications for internal and external use
Provide support to Dr Ibrahim to ensure excellent team-working and a sound legal framework
Ensure effective regular Practice meetings with clear agendas, minutes and action plans
Marketing the Practice appropriately, including overseeing the Practice website/social medial pages and ensuring these are kept up to date
Supporting the management of the Patient Participation Group
Complete management of all complaints in line with current legislation and guidance
Managing of estates and facilities, including health and safety aspects such as risk assessments and mandatory training
Work with the Practice Team and external IT providers to ensure that: The Practice IT system and other technology (including alarms, phone systems, etc.) are secure, efficient and compliant with all relevant legislation
Person Specification
Qualifications
* Good standard of education with excellent literacy and
* Experience of working with the general public
* Experience of managing accounting procedures
* including budget and cash flow forecasting
* Experience of working in a healthcare setting
* Experience of performance management including
* appraisal writing, staff development and disciplinary
* procedures
* Experience of successfully developing and
* implementing projects
* Ability to exploit and negotiate opportunities to
* Excellent communication skills (written, oral and
* presenting)
* Excellent leadership skills
* Strategic thinker and negotiator
* Ability to prioritise, delegate and work to tight
* deadlines in a fast-paced environment
* Effective time management (planning and organising)
* Ability to network and build relationships
* Proven problem-solving and analytical skills
* Ability to develop, implement and embed policy and
* procedure
* Personal Qualities:
* Polite, confident, assertive and resilient
* Flexible and cooperative
* Excellent interpersonal skills
* Motivated and proactive
* Ability to use initiative and judgement
* Forward-thinker with a solutions-focused approach
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Ability to drive and deliver change effectively
* Flexibility to work outside of core office hours
* Maintain confidentiality at all times
* Educated to degree level in healthcare or business
* Experience of workforce planning, forecasting and development
* NHS/Primary Care General Practice experience
* Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr