Senior Operations Manager – Commercial Cleaning
Salary: £45,000 per annum
Location: London & South East
Full-time, Permanent
About Us
Thames Cleaning is an award-winning, family-owned cleaning and support services provider, trusted by leading organisations across London and the South East. As an award-winning, carbon-neutral, Living Wage Foundation recognised service provider, we pride ourselves on delivering excellence, sustainability, and a people-first culture.
We are now seeking a Senior Operations Manager to join our leadership team and play a pivotal role in driving performance, growth, and client success.
The Role
Reporting directly to the Director of Operations, you will oversee a team of Operations Managers and Account Managers, ensuring Thames Cleaning continues to deliver industry-leading service across our portfolio of prestigious contracts. This is a fantastic opportunity for a motivated leader who thrives on accountability and is ready to make a measurable impact.
Key Responsibilities:
* Lead, mentor, and support Managers and site teams across multiple client contracts.
* Build and maintain strong relationships with senior clients, ensuring service excellence and contract retention.
* Oversee mobilisation of new small, medium and large-scale contracts, including TUPE, resources, and staffing.
* Ensure compliance with all company policies, health & safety regulations, and ISO management systems.
* Drive performance, efficiency, and profitability across your region.
* Identify opportunities for innovation, continuous improvement, and added value for clients.
* Provide reports and updates directly to the Operations Director and Managing Director.
About You
We are looking for a strong leader with a proven track record in managing large teams and multiple client contracts within the commercial cleaning or facilities management sector.
Essential Skills & Experience:
* Minimum 2 years' senior management experience in cleaning/FM.
* Excellent leadership and communication skills, with the ability to inspire and manage managers.
* Strong commercial awareness and budgetary control experience.
* Proven ability to deliver on KPIs, client satisfaction, and service improvements.
* Solid understanding of TUPE, compliance, and health & safety practices.
* Highly organised, resilient, and able to thrive in a fast-paced environment.
What We Offer
* Competitive salary of £45,000 per annum.
* Company car allowance / travel expenses.
* Laptop and mobile phone provided.
* 20 days holiday plus bank holidays.
* Supportive, family-run environment with genuine recognition for hard work.
* Clear career progression
Join Us
This is a rare opportunity to join a forward-thinking, people-focused company that values integrity, innovation, and excellence. If you are ambitious, motivated, and ready to grow with us, we want to hear from you.
Apply today with your CV
Job Types: Full-time, Permanent
Pay: £45,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
Experience:
* Commercial cleaning: 2 years (preferred)
Language:
* English (required)
Work Location: In person