Overview
Team Leader - Bournemouth at Hobbycraft
Job Type – Team Leader
Salary – Rates of pay from £13.21ph depending on store location
Hours of Work – 37.5 hours a week
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. You may run the store in the Store Manager’s absence and will deliver excellent customer service that encourages repeat visits and drives incremental sales. You will be an integral member of the management team and demonstrate Hobbycraft brand values in all aspects of your work.
Responsibilities
* Lead by example, coaching colleagues to deliver outstanding customer service and commercial awareness
* Act as brand ambassador, embracing change positively and proactively
* Ensure the store is prepared for each day’s trade
* Collaborate with the team to create a fair, inclusive environment in line with Equality, Diversity, Inclusion and Belonging policies
* Coordinate deliveries, merchandising and manual handling as part of store operations
* Coordinate Click and Collect processes
* Comply with Company policies and Health and Safety regulations; maintain a safe and legal workplace
* Communicate clear daily targets and expectations to the team
* Host in-store workshops and support the Store Manager in day-to-day management
* Act as keyholder when needed (opening/closing, alarm responses) and manage cash controls, PI counts, general admin and security
* Assist with recruitment, induction and training of new colleagues
* Provide support and coaching to colleagues as appropriate
Experience
* A proven track record in a retail or similar environment
* Duty management experience is advantageous
* Passionate about sales and driving profit
* Keyholding, cash handling and security awareness
* Coaching colleagues, merchandising, health and safety compliance
* Awareness of store KPIs
Skills
* Organisation and planning
* Decision making
* Interpersonal and communication skills
* Excellent customer service
* Adaptability and commercial awareness
* Brand ambassador
Job Suitability
This role would suit a current Team Leader in a Retail or similar environment, or an experienced colleague seeking a first step into management. The candidate should be confident, professional, able to support a diverse team in a fast-paced environment, remain calm under pressure and adapt to changing priorities.
About Us
Hobbycraft is committed to equal opportunities for all colleagues or potential colleagues, irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
What’s Needed
* Customer service mindset
* Creativity and product knowledge
Documents
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail
We’re here to help you create. Our passion for craft is at the centre of everything we do, reflected in our stores and staff and in our workshops and demos.
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