Business Director.
Direct Report to – CEO.
Other Stakeholders – CFO, Head of HR, Non-Executive Board, General Manager (Processing).
Peer Group – Commercial Director.
Direct Reports – Operations Director, General Manager ( Regional General Manager (Corby), Head of Transport.
Role Profile
* Ensure has the required operational capabilities (transport, warehousing, garment processing) to meet its clients’ needs and growth aspirations.
* Develop and implement strategic initiatives to improve operational processes, aligned to our growth strategy.
* Identify and resolve all operational issues, and drive initiatives at depot level.
* Develop and implement strategy for improved technology platforms (Paragon, Vector etc.).
* Ensure that operations systems, processes and current technology are optimised; and anticipate and react to changes in clients’ business.
* Ensure delivery of KPI’s by managing, monitoring and measuring the Depot Operations teams.
* Ensure Depot teams are suitably resourced, with skilled management and staff, and with appropriate training, and supporting site general managers’ teams in capacity and resource planning.
* Identify, review and implement new techniques, technology, systems and tools to maintain operational excellence.
* Deliver added value to and its customers.
* Position s service and delivery at the leading edge of the market.
* Maintain an external focus that enables to operate at its maximum and embraces the evolution of the market place.
Person Specification
* Experience and understanding of people, processes, business applications, support tools and operational infrastructure.
* Demonstrated leadership, business management and budgetary control experience.
* Solution-oriented person who is always seeking continuous improvement, bringing in bright, original and creative ideas from outside.
* Experience of working across different logistics environments (preferred).
* Admired and acknowledged for their attitude and service.
* Exceptional and decisive execute.
* Demonstrated ability to interpret business technology.
* Highly capable of identifying talent and developing different types of people.
* Commercially astute with a good sense of judgement.
* An authentic, natural style, a good listener, and tactful.
* An ability to operate in a diverse and complex multi-cultural environment is crucial.
Competencies Required
The competencies for this role are divided into three segments: Business, Leadership and Personal.
Business
* Customer Orientation – Customer First Value;
* Must be focused on identifying and meeting customer needs.
* Listens to and empathises with customer needs.
* Understands customers’ business environment.
* Delivers excellent service for any product, at any time, at any place.
* Takes responsibility for correcting customer problems promptly.
* Follows through on customer inquiries, requests and complaints.
Business Acumen
* Must understand business principles and language, including the fundamentals of finance and profitability and use this understanding to establish clear priorities for actions and to increase the performance and profitability.
* Makes decisions based on facts and analyses (e.g. potential profit, return on investment, cost-benefit analysis).
* Uses understanding of business principles to establish clear priorities for actions appropriate to our company values and acts according to these priorities.
* (1. The success of our customers, 2. The success of our Business, 3. The success of each depot and 4. The success of each individual in our business).
* Acts in an entrepreneurial way.
* Selects business initiatives that fit within the A growth strategy.
* Generates quality revenue growth.
* Identifies opportunities to increase sales or revenue.
* Raises profile through new business initiatives.
* Monitors reports and works toward understanding and eliminating low margin or unprofitable business.
* Displays a good understanding of the cost and profit parameters of our business.
* Is aware of major sources of day-to-day costs and actively manages them – manages budget in a cost effective way.
* Builds business acumen of the management team.
Leadership
* Is consistent in what he/she says and does (“walks the talk”).
* Translates strategies into specific goals, objectives and responsibilities.
* is willing to turn down short-term gain for longer-term strategic benefit.
* Draws on an understanding of underlying issues to formulate strategy or plans of action.
* Makes appropriate changes to strategy in response to a changing business environment.
* Modifies strategies and tactics needed to be successful in supporting the vision.
* Creates a clear, meaningful and compelling image of the desired future.
* Sets clear priorities and keeps the organisation focused on efforts that add significant value.
* Acts loyally toward the organisation by actively representing and implementing the business decisions.
* Challenges organisational norms and pushes his managers to venture into new areas.
* Questions how and why things are done as a way to improve the business.
* Invites feedback and criticism regarding the current situation.
* Encourages “ideas”, holds judgement at bay until an idea can be developed or discarded.
* Seeks and appreciates the value of diverse views and opinions.
* Is professional when challenging others’ thinking and expects the same of others.
* Supports the creativity and innovation of others and shares own ideas/ solutions openly.
* Schedules time on a regular basis to discuss opportunities to innovate and improve.
Personal
* Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class.
* Is not easily deterred when obstacles or delays are encountered.
* Invests in ongoing personal development.
* Takes ownership of mistakes and turns them into learning opportunities.
* Creates own measure of excellence, strives to achieve personal excellence in whatever (s)he does and does not tolerate mediocrity.
* Sets own or team goals with relevant metrics which goes beyond normal expectations to new, stretching, or challenging-but-achievable goals or target.
* Improves performance – sets high goals and work standards for self and others.
* Identifies opportunities to exceed goals and works towards them, even under adverse circumstances.
* Focuses on finding a way to take steps forward despite setbacks.
* Demonstrates personal commitment to the success of.
* Insists on professional and respectful behaviour among all employees.
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