Overview
Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester.
The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.
Key Responsibilities
Technical Support & Engineering
* Manage and resolve IT and telecoms support tickets in line with SLAs
* Diagnose and fix network, connectivity, and hardware issues
* Install, configure, and maintain IT and telecoms infrastructure
* Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
* Carry out on-site visits to customer premises when required
Telecoms Services
* Order, provision, and configure telecoms services for new and existing customers
* Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
* Work with suppliers and carriers to ensure timely and accurate delivery
Customer Service
* Provide clear, professional communication to customers
* Deliver a high level of service and build trusted relationships
* Ensure issues are resolved efficiently and to a high standard
Team Leadership
* Provide day-to-day support and guidance to two junior engineers
* Assist with training, development, and technical escalation
* Contribute to improving processes and service delivery
Skills & Experience Required
Essential:
* Previous experience working for a Managed Service Provider (MSP)
* Strong knowledge of IT and telecoms systems
* Experience in diagnosis, repairs, maintenance, and installations
* Full UK driving licence and access to your own vehicle
* Excellent problem-solving and communication skills
* Ability to work independently and as part of a team
Desirable:
* Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
* Experience with VoIP and connectivity services
* Previous experience mentoring or supporting junior staff
Personal Attributes
* Professional and customer-focused
* Organised with strong time management skills
* Proactive and solutions-driven
* Comfortable working in a fast-paced MSP environment
What We Offer
* Competitive salary of £30,000-£35,000 DOE
* Permanent role with career progression opportunities
* Exposure to a large and varied customer base
* Supportive management and team culture
* A chance to make a real impact in a growing business
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