At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help us achieve as a Helpline Practitioner.
Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it. Join us as a Helpline Practitioner and create work that means the world.
At our UK-wide Helpline, our priority is to empower the public to ensure children and young people are protected from harm. Using empathy and sensitivity, you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working at the Helpline for adults across the UK, you will encourage and support them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves. This is a fantastic opportunity for you to use your professional skills and existing safeguarding knowledge.
The Helpline operates a hybrid-working model, with the option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.
The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-10pm on weekdays and 9am-7pm on weekends. This also includes working weekends and bank holidays.