Job Title: Regional Operations Centre Manager
Responsible to: Security Operations Manager
Scope: UK&I and UKMEA – all activities within this JD apply on local and international scale.
Role Overview: To maintain the security and life safety of client staff, property, information, operation and reputation.
Pay: £21.74 per hour
Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off
Security System Responsibilities
* Oversee proactive management/monitoring of all security systems, including CCTV, access control and panic alarms.
* Carry out immediate triage and investigation of alarms arising from all security systems to reduce potential impact on bank operations.
* Work with the bank's corporate security systems team and vendors to triage nuisance alarms and security system downtime.
* Provide the bank's corporate security systems team and vendors with timely data arising from system alarms.
* Comply with Data Protection requirements related to investigations, databases, CCTV and access records.
* Report immediately any equipment faults to the relevant vendor, providing correct details in a timely manner.
* Effectively report and elevate information regarding potential threats to Deutsche Bank from internal and external sources.
* Complete baseline CCTV patrols of all local and regional assets.
Events & Executive Protection Responsibilities
* Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and the bank and EEP management team.
* Maintain EEP records and effect changes upon instruction from EEP management.
Training and HR Responsibilities
* Carry out investigations and disciplinary activities.
* Liaise with Mitie HR for guidance on outstanding HR cases.
* Train and uplift ROCOs so they can fully and confidently undertake ROCM duties.
* Report to Mitie site management any instances of insubordination, undesired conduct, behavior or negligence.
* Conduct performance reviews for ROCOs under your responsibility.
* Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility.
* Report safety hazards, injuries and first‑aid incidents within 12 hours.
* Conduct scenario exercises to test KOD knowledge and provide training to close knowledge gaps.
* Maintain working knowledge of current Mitie HR policies.
Travel and Traveller Security Responsibilities
* Monitor, remain alert to, communicate and elevate local and regional security events that might impact business travellers and/or operations.
* Contact travellers to establish safety or monitor and support with travel disruptions.
* Carry out call‑tree tests to establish staff safety in conflict regions.
* Have a good understanding of travel risk management.
Crisis and Emergency Response and Management Responsibilities
* Support Deutsche Bank Crisis Management procedures and processes.
* Respond to and manage emergencies and communicate incidents in accordance with Corporate Security and Non‑Financial Risk Management (NFRM) key operating documents (KODs).
* Maintain a good working knowledge of the Incident Management Process.
* Assist with emergency building evacuations when necessary.
* Coordinate and elevate emergency calls and incidents relating to security and life safety events.
* Provide first aid if required when responding to an emergency medical situation.
Compliance, Communication and Administrative Responsibilities
* Attend the weekly Sister Bank Conference call and produce comprehensive reports detailing content for the Client and Senior Management.
* Manage, review and implement agreed ROC/SCR KODs.
* Ensure ROC/SCR communication meets professional standards and take remedial action where it falls below expectations.
* Maintain clear, concise radio and telephone communication with colleagues and Mitie management at all times.
* Deal with client and Deutsche Bank staff in a professional, effective and courteous manner.
* Record and elevate any security breaches in accordance with AIs.
* Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
* Ensure adequate and effective staffing levels are maintained across the ROC/SCR personnel.
Legal and Legislative Responsibilities
* Possess strong understanding of data privacy and GDPR how, where and when to apply it.
* Maintain records of data release forms for audit.
Skills and Competencies
* Strong command of the English language.
* Ability to communicate (spoken and written) clearly and concisely.
* Project a calm and comforting demeanor while dealing with emergencies and incidents.
* Well‑developed interpersonal skills and networking ability.
* Strong motivation and understanding of management techniques.
* Possess a proactive, logical and inquisitive approach to security duties to deliver under pressure.
Authority
* Recommend changes to existing KODs to maintain security and safety of client property, information and/or staff.
* Suggest equipment changes based on an end‑user perspective to maintain effective operation of the ROC function.
Nil Authority
* May not permanently alter any section of assignment instructions without consent of Mitie management and/or the Client.
* May not alter or attempt to alter any records, reports or databases maintained by the installed equipment.
* May not obtain goods or services amounting to capital expenditure without consent of Mitie management and/or the Client.
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance, a flexible benefits platform (Choices), high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
We award employees with Mitie Stars for hard work, with monthly cash prizes and a chance to win a top prize of £10,000 at the end of the year.
Training and development are a top priority; diverse learning resources are available to support career progression.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition, please let us know by emailing us.
Since 1987, Mitie’s 80,000 employees have maintained facilities globally. We are the UK’s leading facilities management and professional services company, serving banking, government sites, hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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