For over 50 years, The Body Shop has challenged convention - proving that business can be a force for good.
As we continue to evolve our digital experience, we’re looking for a Digital Experience Manager to take ownership of how customers interact with thebodyshop.com - shaping journeys, driving performance and creating seamless, engaging experiences.
This is a key role within our UK Digital & eCommerce team, with responsibility for our website development roadmap, UX vision and experimentation programme.
You’ll play a central role in how customers move through our online journey - identifying opportunities to improve performance, leading personalisation and CRO initiatives, and working across teams to connect digital and in-store experiences.
From managing our Shopify platform and agency partners, to driving a strong test-and-learn culture, this role sits at the heart of how we deliver meaningful, data‑led experiences for our customers.
We’re looking for someone who combines strong digital experience expertise with a commercial mindset - someone who is curious, detail‑driven and passionate about improving how customers interact with a brand.
If you’re excited by the opportunity to shape and optimise the digital experience for an iconic global brand, we’d love to hear from you.
This is where customer experience, data and creativity come together.
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