Based in Henley-on-Thames, DB Charles Recruitment are working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. The business are predominantly established as IT solutions providers however the group portfolio involves work in other interesting areas. The business has been established for over 10 years and in this time has seen great growth in turnover. Key day to day duties for the role will be: Documenting change requests / specifications Dealing with the internal development team to make sure the customers requirements are met Elements of account management Solution creation Working in JIRA Providing client training Testing changes The business is seeking candidates with the following demonstrable experience: Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications A background working within an IT business Technical support knowledge would be advantageous Able to demonstrate previous experience documenting change requests / specifications Must have strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Able to communicate effectively with technical & non-technical personnel Ability to commit to permanent role office based in Henley-on-Thames The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £48,000 per annum and other aspects to note: x21 days holiday bank holidays After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday Pension scheme Healthcare scheme If this role sounds a great fit for you, please apply and we look forward to speaking with you soon. Based in Henley-on-Thames, DB Charles Recruitment are working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. The business are predominantly established as IT solutions providers however the group portfolio involves work in other interesting areas. The business has been established for over 10 years and in this time has seen great growth in turnover. Key day to day duties for the role will be: Documenting change requests / specifications Dealing with the internal development team to make sure the customers requirements are met Elements of account management Solution creation Working in JIRA Providing client training Testing changes The business is seeking candidates with the following demonstrable experience: Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications A background working within an IT business Technical support knowledge would be advantageous Able to demonstrate previous experience documenting change requests / specifications Must have strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Able to communicate effectively with technical & non-technical personnel Ability to commit to permanent role office based in Henley-on-Thames The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £48,000 per annum and other aspects to note: x21 days holiday bank holidays After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday Pension scheme Healthcare scheme If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.