Investment Systems Analyst
Department: COO Office
Employment Type: Full Time
Location: London
Reporting To: Ewan Ironside
Description
Part of the COO group, the Applications department is responsible for managing all front and back-office business applications. The Investment Systems Analyst is a senior member of the department whose main function is to support and manage key systems such as eXBo, eXimius, FactSet, Bloomberg, Fidessa, and Iress.
Key Responsibilities
* Provide hands-on support for investment systems users across the firm.
* Resolve incidents, system outages, and day-to-day functional issues efficiently.
* Administer and configure platforms such as eXBo, eXimius, Fidessa as required.
* Monitor data flows and ensure system integrity across interconnected applications.
* Build strong relationships with third-party vendors and service providers.
* Drive accountability for issue resolution, product enhancements, and service levels.
* Collaborate with stakeholders to understand evolving business needs.
* Assess new technologies or functionality and guide adoption plans.
* Represent the firm in vendor product working groups and advisory boards.
* Lead or support system upgrades, enhancements, and integration projects.
* Coordinate testing, rollout, and post-implementation reviews.
* Maintain system documentation, configuration records, and support guides.
* Promote consistent standards for change management and configuration control.
* Mentor, and act as an escalation point for more junior team members.
* Provide cover and support to other members of the Applications team when necessary.
* Support colleagues across the business.
* Manage or contribute to specific projects or initiatives as required.
* Carry out and assist with other tasks required in the department as required.
* Work within the regulatory and the Firm’s compliance framework.
* Maintain own professional competence through training and course work.
* Ensure that the firm’s clients and staff are always treated fairly and responsibly, with respect and consideration.
Skills, Knowledge and Expertise
* Well organised, confident, proactive, and approachable.
* Desire to learn and develop.
* Excellent written and verbal communications skills.
* Ability to maintain required standards when working under pressure.
* Good attention to detail and ability to work with minimal supervision.
* A reliable individual who works well within a team environment.
* Minimum Grade C Maths and English GCSE.
* A-Level or equivalent.
Advantageous:
* Bachelor’s degree in a relevant field.
* Professional certifications e.g. CISI, ITIL, BCS etc.
* Experience supporting order management, portfolio management, and execution management systems.
* Experience support market data applications.
* Experience managing vendor relationships.
* Experience in a customer/client facing or end user support role.
* Experience working in Financial Services.
* Knowledge of Investment Management, Investment Operations, Dealing, and Compliance functions.
* Knowledge of FIX protocol.
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