Job Description
ROLE AND RESPONSIBILITIES:
* Understand the end-to-end GEDU student refund process
* Managing on-time refunds according to our policy
* Ensuring refunds are processed accurately
* Verifying refund documents
* Liaising with internal stakeholders and Students
* Centralising refunds (Malta/France, more countries to be added)
* Reporting biweekly KPI’S (refunds cleared VS received)
* Chasing approvals on UNIT4 (ERP System)
* Responding to internal/external queries from Students/Agents/admission team
* Understanding and assisting with the Bacs and Manual payment runs for refunds
* Create close links with the bank reconciliation and feeding any payments made in the business to bank reconciliation process
* Assisting the month end closing process and reconciliation of the ledgers
* Recording all third-party invoices to correct GL and Cost centres in the ERP system (Unit 4)
* Ensure the ERP system is understood, and issues or enhancements escalated for resolution
* Look to continuously improve the processes for efficiency.
* Ad-hoc account payable tasks.
ESSENTIAL SKILLS AND EXPERIENCE
* Self-starter and positive attitude.
* Experience of purchase ledger an advantage
* Experience in using ERP systems and advantage.
* Dynamic, enthusiastic, self-motivated individual with excellent organizational skills
* comfortable using Microsoft Office applications
OTHER INFORMATION
The Refunds Manager will also be expected to demonstrate their commitment:
* to GEDU values and regulations, including equal opportunities policy.
* the GEDU's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy.
* to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.