Domiciliary Outreach Manager
Domiciliary Care Services | North East | Full Time
The Opportunity
We are recruiting an experienced Outreach Support Manager to lead and develop community-based care services across multiple locations in the North East. This role is ideal for a confident leader with a background in domiciliary care who enjoys working autonomously, managing dispersed teams, and driving quality improvements.
You will play a key role in ensuring services are safe, compliant, and truly person-centred, while supporting and developing teams to deliver outstanding care outcomes.
What You’ll Be Responsible For
· Providing operational leadership across several community-based services
· Supporting, coaching, and developing staff to achieve high performance
· Ensuring services consistently meet quality, safeguarding, and compliance standards
· Identifying risks and implementing service improvements
· Managing KPIs and operational performance
· Building strong working relationships with families, professionals, and external partners
· Handling performance management, absence, and complex people issues
· Supporting effective communication across geographically spread teams
What’s On Offer
· Salary of £33,802 per annum
· Participation in an on-call rota for weekend cover (planned in advance and paid additionally – approx. £220 per month)
· 37 hours per week, Monday to Friday
· Hybrid working with regular travel across service locations
· 5.6 weeks annual leave
· Fully funded training and development
· Career progression opportunities
· Long service recognition
· Early wage access scheme
· Employee discount programmes
· Staff referral incentives
· Occupational sick pay
· Employee wellbeing and assistance programme
· Pension scheme
· Travel card loan
· Driving lesson support
About You
You will be an experienced manager within domiciliary or community care, comfortable leading teams across multiple locations and confident making decisions independently.
You will need:
· Proven experience managing domiciliary care services
· Experience supporting people with learning disabilities
· A full UK driving licence
· Experience managing remote or dispersed teams
· Strong organisational and workload management skills
· The ability to lead difficult conversations professionally
· A positive, solution-focused leadership approach
· Flexibility to meet service demands
Qualifications & Knowledge
· Level 5 Diploma in Health & Social Care (or equivalent), or willingness to work towards
· Relevant leadership or management qualification
· Maths and English GCSEs (or equivalent)
· Good IT skills, including Microsoft Office
· Strong understanding of CQC regulations, the Mental Capacity Act, and data protection
· Experience overseeing multiple service locations
Safeguarding Commitment
This role is subject to an enhanced DBS check. The organisation is committed to safeguarding adults and expects all employees to uphold safeguarding responsibilities in line with policy and best practice