Job Title: Patrol Team Manager
Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this high-impact role, you'll be leading from the front - coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members.
Key Responsibilities:
1. Lead, coach, and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets.
2. Take full ownership of service delivery and efficiency in your region, ensuring optimal utilization of your mobile workforce.
3. Collaborate with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals.
4. Ensure legal compliance, safe working practices, and effective asset management in line with company policy.
5. Drive team engagement through regular feedback, recognition, and coaching sessions.
6. Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved.
Qualifications and Experience:
1. Proven experience managing and developing field-based teams in a performance-driven environment.
2. Strong leadership and coaching skills with a track record of delivering against KPIs.
3. Excellent interpersonal, communication, and influencing skills across all levels.
4. Commercial awareness and a strong understanding of service-led operations.
5. Sound knowledge of compliance, health and safety standards, and the breakdown recovery sector, NVQ Level 4 or equivalent in management (or willingness to work towards this).
6. Frontline management experience.
7. FSA compliance knowledge.
Additional Information:
The RAC has been rescuing the nation's drivers since 1897. We're committed to developing a culture that is diverse, inclusive, and accessible. We welcome applicants of all backgrounds and experiences.
Location: Bracknell, Berkshire
Benefits include a competitive salary, company car, flexible work pattern of 40 hours weekly, family leave support, pension scheme, life assurance, personal support services, car salary sacrifice scheme, free breakdown service, and access to discounts.
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