Overview
Head of Membership
National Membership Organisation
Hybrid, Hertfordshire | £68,000 - £72,000 dependent upon experience
A prominent national membership body is seeking an outstanding Head of Membership to lead its shift towards a truly member‑first, insight‑driven and digitally enabled future.
This is a strategic leadership role at the heart of organisational transformation - ideal for someone who combines commercial focus with empathy, data literacy and a deep understanding of what great member experience looks like.
The Role
You will:
* Lead the evolution of the membership strategy, ensuring every decision starts with member need.
* Build a modern insight and data capability that drives segmentation, personalisation and service improvement.
* Redesign member journeys and value propositions to reflect different business lifecycles and regional contexts.
* Strengthen national‑to‑local engagement, community building and structured member listening.
* Champion digital transformation, introducing AI and automation to enhance services and reduce manual workload.
* Drive growth, retention and engagement through clear KPIs, account management and continuous improvement.
* Lead and develop a high‑performing team, fostering a collaborative, member‑centred culture.
About You
You bring senior experience in membership, customer experience or engagement roles, ideally within an association or professional body. You’re skilled at turning insight into strategy, improving service models and leading transformation across people, processes and technology. You’re confident with CRM systems (ideally Salesforce), data, and modern digital tools. Above all, you’re collaborative, pragmatic and passionate about delivering meaningful value for members.
Experience supporting SMEs, leading consultancy‑style services or working within healthcare or regulated sectors would be an advantage.
Why This Role Matters
This is a rare opportunity to shape the future of a respected national organisation and ensure members feel heard, supported and represented. If you’re a strategic, forward‑thinking leader with a strong member‑first ethos, this role offers the scope to make a significant impact.
Apply today!
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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