Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
1. Handling of general customer inquiries by phone and email
Product Order management – from entering incoming device and lifecycle orders into the ERP system up to invoicing.
2. Order entry within KPI agreed time
3. Support collection of accounts receivable
4. Order entry using appropriate processes
5. EDI support where necessary
6. Backorder reporting and communication to customers/sales
7. Status and logistical management of orders and relevant communication to Sales/customer
8. Customer master data duties ensuring accurate customer information is created and maintained in ERP and CRM systems
9. Customer issue escalation and resolution
10. Demo order management as required
11. Admin support for Sales & PM
12. PPQ provision on request
13. Electronic filing
14. Provision of required data for net promoter score
15. Quote checking and logging
16. Creation of returns and credits
17. Team core duties
Shared responsibilities
All employees have a responsibility:
18. to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
19. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions.
20. to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
21. Customer Management Team Lead
Size of team/environment
22. Close team of 6, larger Customer Service team
Role Requirements
Education/Qualifications
23. Educated to Secondary Education level or equivalent commercial experience
Related Experience
24. Experienced in phone-based business to business customer service within a specialist team (desirable)
Skills, Special Competencies
25. IT knowledge: MS Office, SAP, CRM
26. Order processing
27. Customer orientation
28. Ability to organise and prioritise
29. Ability to work as part of a team.
30. Reliability
31. Analytical
32. Technical understanding of Draeger medical products would be a benefit.
Dräger‘s Benefits
33. 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
34. ·Discounted critical illness cover, dental cover and partner life assurance
35. Healthcare cash plan
36. Discounted shopping & leisure vouchers
37. Salary sacrifice car scheme
38. Cycle to Work
39. Gym membership discounts – up to 25%
40. Charity Giving scheme
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.