Job Summary
Are you organised, reliable and looking for a role where what you do really matters? Do you enjoy working in a supportive team and want to make a difference behind the scenes in the NHS? We're looking for an efficient team member to join us in our Overseas Healthcare Services team as an Office Support colleague. This is an office-based role where you'll help keep things running smoothly by managing post, preparing documents, and supporting our wider team. If you're someone who enjoys routine tasks, takes pride in accuracy, and thrives in a busy environment, this could be the perfect fit.
What do we offer?
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Opportunities for development
* Active wellbeing and inclusion networks
* Excellent pension
* Various salary sacrifice schemes
* Employee Assistance programme, offering free 24/7 support for you and your loved ones
* Access to a wide range of benefits and high street and online discounts!
Main duties of the job
* Opening and sorting incoming post, ensuring it's directed correctly.
* Preparing documents for scanning and transferring them securely.
* Packing and sending outgoing post, checking accuracy and presentation.
* Logging and tracking work to maintain accurate records.
* Handling stock – receiving, logging, and storing supplies.
* Keeping the workspace clean and organised.
* Supporting colleagues by recalling archived documents and liaising with scanning and post room teams.
* Communicating with colleagues via email, phone and Teams.
* Supporting new starters through induction and mentoring.
* Following GDPR and health and safety guidelines.
* Meeting performance and accuracy targets.
* Suggesting improvements and contributing to a positive team culture.
Interviews will take place face to face.
If we receive a high volume of suitable applications, we may decide to close the advert early.
Person Specification
Qualifications (Essential)
* GCSE Maths and English grade C or above or equivalent qualification or work-based experience
Qualifications (Desirable)
* A broad range of GCSE qualifications
Personal Qualities, Knowledge and Skills (Essential)
* IT literate in Microsoft packages, able to use databases, word processing, spreadsheets to enable accurate analysis and reporting.
* Ability to organise and prioritise workload.
* Understanding of the Information Governance principles, confidentiality and GDPR.
* Work quickly and accurately following procedures.
* Deliver excellent customer service whilst meeting deadlines and targets.
* Adaptable, able to respond to and switch between a wide variety of work effectively and with limited notice.
* Can concentrate for long periods of time working on routine tasks and is self‑motivated.
* Flexible and adaptable with a positive attitude.
* Ability to work effectively within a team and on your own, using your own initiative.
Personal Qualities, Knowledge and Skills (Desirable)
* Knowledge of post room procedures.
* Understanding of reciprocal healthcare arrangements in the EEA & Switzerland
* Ability to work using own initiative.
* Reliable and committed.
Experience (Essential)
* Experience of working to targets in a pressured environment.
* Experience of understanding and following written instructions.
Experience (Desirable)
* Experience of working in a clerical, customer focussed environment and/or data input.
* Written communication with customers.
Employer Details
Employer: NHS Business Services Authority
Address: Bridge House, 152 Pilgrim Street, Newcastle Upon Tyne, NE1 6SN
Website: https://careers.nhsbsa.nhs.uk/
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