Job Title: Customer Support Advisor (Aylesford), Maidstone
Location: Maidstone, United Kingdom
Client: KFF
Job Category: Other
EU work permit required: Yes
Job Views: 6
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Join our Contact Centre as a Customer Support Advisor at KFF, based in Aylesford. Earn £27,107 plus benefits, with opportunities for career development, discounts, and more.
* 37.5 hours per week
* 8-hour shifts with 30-minute unpaid breaks (current hours 08:30 – 18:00)
* Work any 5 days from 7, including weekends on a rota basis
KFF offers a wide range of fresh and specialty produce, part of the Sysco global family, providing our customers with worldwide insight and professional service.
As a Customer Support Advisor, you will provide excellent customer service to external and internal clients via phone, email, and web chat, acting as the first point of contact for orders and queries.
Key Activities & Responsibilities
* Accurately process all orders and fulfill customer requirements
* Achieve sales and service KPIs in line with KFF standards
* Develop understanding of the impact of customer service across the business
* Build and maintain strong customer relationships through effective communication and problem solving
* Understand customer expectations and requirements in detail
* Act as the first point for customer issues, investigate thoroughly, and coordinate solutions
* Take ownership of customer queries, update systems, and liaise with other departments as needed
* Handle customer comments, complaints, and correspondence according to KFF procedures
Key Attributes
* Experience in office or customer service environment
* Passion for delivering excellent customer service
* Sales experience preferred
* Strong attention to detail
* Good problem-solving and decision-making skills
* Self-motivated and goal-oriented
* Proficient in PC use
What You'll Get
* Discounts on food and products
* Generous holiday allowance
* Recognition awards and incentives
* Pension scheme
* Career opportunities within Sysco, a global leader in foodservice
* And much more...
Apply now...
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