Hampshire Registration Service is an innovative and forward-thinking organization, currently delivering more than 10,000 birth registrations, 10,750 death registrations, 11,900 notices of marriage/civil partnership and 6,000 ceremonies each year. Our vision is to modernise the service and we are proud to be part of the national strategy to change the way customers access our services. We wholeheartedly advocate for continuous improvements to the customer journey and positive experience at their key life events. What you’ll do: Registration of births, still-births and deaths Take notices for marriages and civil partnerships Conduct and register marriage and civil partnerships, ensuring that the marriage ceremony/civil partnership formation is executed in accordance with the law. The post holder is required to use personal judgment to determine whether a marriage can legitimately proceed Conduct non statutory ceremonies such as baby naming and renewal of vows The administration of ceremonies both within the registration offices and at licensed venues across the region What we’re looking for: We are looking for candidates with a good general standard of education and experience in a frontline customer service role. Excellent communication and interpersonal skills are essential, along with the ability to make sound judgments and use initiative when appropriate. The successful candidate will be a strong team player with legible handwriting and accurate recording skills. A flexible approach to working arrangements, patterns, and office base is also important. A professional dress code is expected, and a customer-focused attitude is key. Strong IT skills are required, including proficiency in Microsoft software, SharePoint, and bespoke software packages. The role requires the ability to fulfil any travel requirements as needed.