NHS 111 Operational Performance Manager
Location: Oldbury
Contract Type: 12 Month Fixed Term Contract
Hours: 37.5 per week, between 06:00am - 22:00pm
Number of positions: 1
Salary: £46,148 (Band 7)
Enhancements:
* Evenings and night shifts: 30% enhancement (Weekdays 20:00-06:00)
* Weekend shifts: 45% enhancement
The NHS 111 Operational Performance Manager, based at the Oldbury contact centre, will be part of the DHU 111 Senior Management Team and lead all operational teams on-site.
This role oversees the performance and delivery of NHS 111 services across the Midlands, Milton Keynes, and London regions, ensuring high-quality, efficient, and patient-focused service aligned with the company's strategic vision. The post holder will drive adherence to contractual and regulatory standards while continuously improving patient experience, service quality, and operational efficiency through analytical insight, process improvement, and effective people management.
What your typical day looks like:
1. To lead and direct performance management processes and analysis that enables excellent performance to be established and maintained.
2. To lead and direct continual quality and efficien...