Job Purpose To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. The Role • Understand and build effective and efficient schedules around our clients and Care Professionals. • Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. • Be responsive to changes in the schedule and liaise with relevant team members. • Match Care Professionals to new clients in conjunction with client services team and arrange introductions. • Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. • Work with the recruitment team to ensure sufficient current and future staffing levels are met. • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. • Add and maintain all client and Care Professional information onto to the electronic scheduling system. • Carry out any other duties deemed necessary for the successful operation of the business. • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria • Experience of working in a scheduling role within a home care or other relevant environment such as logistics. • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. • Highly resilient and positive with excellent communications skills. • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. • Team player with strong interpersonal skills with the ability to build rapport quickly. • Excellent attention to detail with the ability to multi-task. • Logical and analytical with the ability to work on own initiative and meet deadlines.