The Opportunity:
We are looking for an experienced Business Analyst with a continuous improvement mindset to join our Process Efficiency team within Ashurst Service Central (ASC).
As a Business Analyst in ASC, you will play a hands-on role in service and process improvements across Business Services. You will lead workshops, gather requirements and run CI events to help us design better experience for partners, clients and internal teams.
This role is well suited to someone who enjoys looking for solutions. You will work closely with operational teams and senior stakeholders to turn improvement ideas into practical, measurable outcomes.
You will also act as a subject matter expert in process analysis and documentation, leading and facilitating workshops, problem solving sessions and process reviews.
Key responsibilities of the role include:
* Deliver service design and continuous improvement initiatives from start to finish, following agreed project and CI methods.
* Lead end to end process optimisation work to improve efficiency, quality and user experience.
* Facilitate and lead process mapping, discovery and problem-solving workshops to understand current processes, identify pain points and agree improvement opportunities.
* Collaborate with various teams to ensure process and service changes are joined up and deliverable.
* Develop and manage clear improvement plans and priorities, balancing delivery pace with operational impact.
This is a full-time, permanent role based in our Glasgow office with hybrid working.
More information can be found in the job description attached to the role on our careers site
About you:
The successful candidate will have:
* Strong experience as a Business Analyst, ideally within a shared services, outsourcing or complex global environment.
* Proven ability to lead process and service improvements.
* Demonstrated experience facilitating process mapping, problem solving and improvement workshops with a range of stakeholders.
* Confident working with senior stakeholders and able to build trust and manage expectations.
* Lean Six Sigma Green Belt, Lean Practitioner or similar is preferred. If not certified, a strong CI delivery background (4 years+) is essential.
What makes Ashurst a great place to work?
We offer you all the things you should expect from an international law firm, some of which include:
* competitive remuneration with the flexibility to reward high performance;
* flexible working;
* corporate health plans;
* a global professional development offering for all employees; and
* an industry-leading programme that celebrates diversity and inclusion.
We are committed to delivering positive impacts to our communities through our Social Impact programme.
We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
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