Go back The Shrewsbury and Telford Hospital NHS Trust
Ward Clerk - Ward 25 Medicine
The closing date is 03 November 2025
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
An opportunity has arisen to recruit a Ward Clerk on Ward 25 within the Medicine Division.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments. Full training will be provided for the successful candidate.
Main duties of the job
The postholder will be required to:
1. Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
2. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
3. Answer the telephone, responding to questions or requests as appropriate.
4. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
5. Make outpatient referrals as requested by nursing staff.
6. Request and collect (or deliver when requested) notes and x-ray from various departments.
7. Order transport for patients as requested by nursing staff, completing appropriate paperwork.
8. Ensure records are sent from the ward correctly compiled and completed following patient discharge.
9. Report identified maintenance defects to engineers, completing appropriate paperwork.
About us
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Ward 25 is undergoing structural change and moving to Medicine Division. There will be 20 general medical beds and 18 escalation beds.
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Knowledge
* An understanding of the requirements of the role
* Knowledge of hospital administration system
Qualifications
* Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Experience
* Customer Care Experience
Communication Skills
* Evidence of effective verbal, face to face / telephone, non-verbal, written communications skills.
Judgement
* Ability to prioritise and manage own workload to meet service demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
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