Are you an experienced Customer Account Manager or Customer Service Manager within a manufacturing or engineering environment Can you manage operational Customer Service for key customers with responsibility for coordinating on time delivery and managing customer satisfaction Are you looking for a supply chain orientated role where customer and departmental communication, the use of data and a proactive quality driven approach are essential
Kingscroft have been asked to recruit for a Customer Account Lead for a specialist manufacturing company. As the ideal candidate you will have customer facing experience in an automotive or engineering environment coupled with knowledge of order processing and production scheduling. The role will have many touch points internally from sales through to quality, production and purchasing.
Your role and responsibilities will include:
1. Maintenance and updating of all customer supply chain static data
2. To manage assigned customer demand to provide the supply of parts and service levels, in a timely and cost-efficient manner in order to satisfy both agreed customer service and specified Inventory levels in the event of escalation take a lead role in co ordinating the escalation process.
3. To manage the order placement of assigned customers to secure the supply of goods and services, in a timely and cost-efficient manner in order to satisfy customer service levels.