Job Summary
Can you help us provide good quality primary care to our patients by managing our friendly admin and reception teams? Do you want to work in a stunning Cotswolds location and be the friendly face of our practice as a patient liaison and reception manager? This could be the opportunity you have been looking for.
Responsibilities
Your role includes the following duties:
* Managing a team of up to 8 receptionists
* Managing the secretarial and admin team
* New patient registrations
* Online access management
* Managing patient bookings
* Managing complaints process
* Managing Significant Events process
* Collecting and distributing patient feedback
* Supporting the practice at PPG meetings (Patient Participation Group)
* Managing private report requirements from patients
* Supporting all staff for administrative activities relating to patient support
* Managing incoming and outgoing telephone calls, taking messages and handling queries
* Managing and updating protocols and processes associated with team activities
* Assisting with gathering statistics and information when required
* Assisting the Practice Manager with clerical and administrative duties
* Undertaking any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
About the Organisation
Hilary Cottage Surgery is a small rural practice in Fairford, Gloucestershire, serving around 7,500 patients. We have 7 GPs, an experienced admin team, a dispensing team with pharmacists, and a nursing team. We value a friendly, supportive culture and aim to provide excellent patient care.
Person Specification
Experience (Essential)
* GCSE grade A‑C in English and Maths (or equivalent)
* Experience working in Primary Care or the NHS
* Team leader or team management experience, or desire to progress to team management
* Customer/patient facing experience
Experience (Desirable)
* Proficiency in Microsoft Office Suite
* Experience managing a team
* Knowledge of TPP SystmOne
Qualifications (Essential)
* GCSE grade A‑C in English and Maths (or equivalent)
Qualifications (Desirable)
* Management qualifications
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for the Disclosure and Barring Service to check for any previous criminal convictions.
Location
Keble Lawns, Fairford, Gloucestershire, GL7 4BQ, United Kingdom
Contact
Practice Manager: Andrew Slucock
Email: andrew.slucock@nhs.net
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