Receptionist £26,403 per annum (pay award pending) - Grade 1 Wellington House, Leeds Permanent – 37 hours per week Closing date – 7 September at 23:55 Are you seeking a new customer service role with added benefits? We're looking for a dedicated and enthusiastic Receptionist to join our Passenger Experience team. In this front of house role, you will be the first point of contact for staff and visitors at Wellington House in Leeds, providing a professional and welcoming service. As a Receptionist, you will engage with a wide range of stakeholders, including internal teams across the Combined Authority and high-profile guests from both local and national bodies. As part of your daily duties, you will manage both the switchboard and internal calls, interpreting the caller’s needs and using tact and sound judgement to handle queries efficiently and professionally. This includes taking accurate messages or re-directing calls to the appropriate departments, ensuring a seamless communication experience for both staff and external contacts. This is a key role in keeping our front of house operations running efficiently and delivering a great experience to everyone who walks through the door. Please note our Reception operates Monday to Friday, from 8:00am to 5:00pm. Our Offer * Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career. * Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays. * Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5). * Secure your future – Benefit from a highly competitive Local Government Pension Scheme. * Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year. * Grow with us – Incremental salary progression for most roles and annual cost of living increases. * Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most. * Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends. * Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech. The Role Reporting into the Office Facilities Coordinator, your key responsibilities will include: * Deliver a professional, friendly, and secure front-of-house service by welcoming visitors, managing switchboard and internal calls, and maintaining reception standards in line with security procedures. * Manage supplies (e.g., refreshments, stationery), assist with purchase orders, handle meeting room setups/clearances, and administer the Instant booking system including hot desk and room bookings. * Support the Building Manager with the upkeep and security of Wellington House, including contractor visits, ID checks, and general facilities coordination. Please review the Role Profile on our website for more information about the responsibilities. About You You will have the following key skills, attributes, education and experience: * Educated to GCSE or equivalent in English and Maths. * Practical experience of successfully performing in a similar role. * Experience of switchboard and interpreting the caller’s needs. * Experience of dealing with face-to-face enquiries from customers. * Good understanding of booking systems. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis