Overview
The Customer Support Applications Engineer will provide essential technical expertise and assist customers with product support and applications within the industrial/manufacturing industry. This role is based in Warrington and focuses on delivering excellent service to enhance customer satisfaction and product utilisation.
The employer is a small-sized organisation operating within the mechanical subsystems sector, specialising in providing innovative solutions and maintaining high-quality standards in products and services across Defence, Aerospace, Energy, Formula 1 and Industrial.
Responsibilities
* Use product knowledge to guide clients in product selection.
* Provide quotes for parts and systems to potential customers.
* Provide technical support information.
* Formulate technical commercial solutions from customer enquiries.
* Aim to respond in a timely manner to technical enquiries.
* Liaise with the customer and engineering to ensure the customer receives the appropriate support.
* Help to ensure that the department KPIs are met.
* Collaborate with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.
* Support continuous improvement initiatives within the business.
Profile / Qualifications
A successful Customer Support Applications Engineer should have:
* Excellent communication skills.
* The ability to work both in a team and independently.
* Able to plan and organise your own workload.
* Professional telephone manner.
* Positive attitude.
* Ability to work to deadlines and prioritise work effectively.
* Ability to interpret technical drawings and specifications.
* Excellent work ethic & attendance.
* Proficient in all aspects of Microsoft Office.
* Able to use ERP System to support the job role.
* Able to use CRM Tool to support the job role.
Qualifications / Education
* Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field (Aerospace Engineering, Physics).
Job Offer
* A competitive salary of approximately £31,500 - £40,000 per annum.
* A permanent position within a growing company in Warrington.
* Opportunities to work on innovative projects within the industrial/manufacturing industry.
* Supportive and professional work environment.
* Potential for career growth and development.
If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team!
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