Job Opportunity: Stage 1 Co-ordinator
We are recruiting on behalf of our client who is seeking a dedicated and detail-oriented Stage 1 Co-ordinator to join their team.
Job Purpose
As a Stage 1 Co-ordinator, you will be responsible for preparing and submitting Claim Notification Forms (CNFs and SCNFs) in a timely manner to ensure the team meets its targets. You will liaise with file handlers, third-party insurers, and clients to obtain missing information.
Key Duties & Responsibilities
* Prepare CNFs and sCNFs to ensure they are Portal ready and submit via the Portal.
* Make outbound calls to clients and third-party insurers to proactively obtain further information.
* Take incoming calls from clients to assist with queries and obtain/update information required for the initial stages of the claim.
* Liaise with external companies and internal departments in a timely and professional manner to effectively process CNFs and sCNFs.
* Raise DVLA requests.
* Perform Medco searches and send medical instructions.
* Highlight errors on files and any other anomalies.
* Accurately move work between schedules.
* Ensure compliance with all procedural and regulatory legislation as required by SRA.
* Take responsibility for your own actions, ensuring you keep up to date with all communications, processes, and procedures.
Experience & Knowledge
* Develop and maintain the relevant skills required for a Stage 1 Co-ordinator role.
* Ability to answer simple legal queries relating to the MOJ process.
* Ability to answer simple legal queries relating to the OIC process.
* Understanding of VF Legal.
* Strong communication, IT, and interpersonal skills.
* Ability to work in a fast-paced environment.
* Ability to work effectively with people across a wide range of levels and responsibilities.
Our client's culture is defined by their 5 core values. They pride themselves on providing a positive working environment where employees can work together towards success. They understand that their success as a business depends on the success of their people, and that is why they have established an environment where all employees feel valued and able to perform at their best.
Benefits
* 25 days' holiday per annum
* Holiday buy and sell scheme
* Hybrid working model (in relevant role)
* 2 x Volunteering days to support charitable initiatives
* Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan – claim back dental/physio/optical appointments
* My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Funded driving theory test (in relevant role)
* Active network of Wellbeing Champions – providing mental health support
* Training and development opportunities
* Funded social events to connect with colleagues
* Dress for your day policy
To apply for this Legal Advisor position please submit your CV and reach out to hear directly about the role.
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