Axon Moore are delighted be recruiting for a Utilities Administrator to join a highly successful, fast growing business based in Chester. Objectives of the role • To provide administrative support to the Utilities Manager & wider business in the effective and timely management of utilities services to our pubs. • Ensuring the utilities administration is managed efficiently and accurately. • Deliver excellent customer service to all areas both internal and external. • This role is office based but may involve some occasional travel with field-based colleagues as required. Key Responsibilities • Liaising with Business Development Managers, brokers & external 3rd parties to ensure tenant changes are managed through to completion. • Maintenance of an internal utilities database ensuring all liability invoices are accurate before being passed to finance for processing & payment. • Any discrepancies or queries are raised to the relevant party and managed through to accurate completion. • Manage 3rd party customer portals. • Assist in resolving customer and supplier queries. • Manage incoming post/emails/phone calls & general correspondence. • Assist in resolution of aged queries. • Ad hoc tasks as required. Skills and Experience • Exceptional organisational skills and ability to prioritise and work to tight timescales. • Accuracy and attention to detail is critical to this role. • Excellent communication and interpersonal skills, (written and verbal). • Engage and build strong relationships across internal departments. • Enthusiastic and self-motivated individual with the ability to work independently. • Strong customer service instincts and ability to support stakeholders. • Proactive, focused and results driven. • Ambitious, confident and a quick learner • Computer Literate in Excel, Word, and Outlook, including Inbox management. • Knowledge of Utilities Sector preferable but not essential