Senior Claims Handler EL/PL
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave, ensuring claims are handled on a proactive basis in accordance with the insurer's claims handling philosophy.
What will your day look like:
* Establish if cover is in place for the claim.
* Record all claims on the digital claims handling system.
* Investigate all liability claims either from the desk or by instructing loss adjusters.
* Make the decision on liability.
* Negotiate settlement of the claim.
* Ensure compliance with all legal timescales and client SLAs.
* Build relationships with external clients and stakeholders.
* Experience of policy wording and terms and conditions.
* Knowledge of insurance and the insurance market.
* Knowledge of how to value an injury claim.
* Knowledge of reserving philosophies.
* Knowledge of Civil Procedure Rules and the Claims Portal.
* Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions.
* Authorize payments to defined limits.
* Act as a mentor and coach to junior colleagues.
Knowledge and Abilities:
* Good communication skills at all levels.
* Excellent customer service.
* The ability to work as part of a team.
* The ability to take responsibility for one’s own workload.
* Adaptability and flexibility.
* Good planning and organisational skills.
* Good IT skills.
* Experience handling any type of injury claims; experience working in an insurance or legal environment is expected.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource GroupsEmployee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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