TM Legal are searching for an Operational Team Leader.
TM Legal is part of Perch Group. Our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
The role holder will manage a collection team ranging from 8- 13 Case Managers, by coaching, developing and managing them to contribute to a best-in-class collection function. Ensure Team Performance Targets are exceeded individually and collectively through effective performance management. Developing and Coaching a Collection team to grow both individuals and the team.
~£36,000 + up to 20% of your annual salary, paid as a bonus.
~ This role is office-based at our Manchester Spinningfields office.
Responsible for monitoring and coaching collection agents use of telephone and
Checking and measuring progress of new trainees once they join the collection floor.
request for support through training through line manager.
Lead by example and set expectations that represent our business culture and ethos.
Work with HR/L&D to provide development plans for future business needs and
121’s, huddles, team meetings and written communications.
Recruitment, development and retention of individuals to build a high
Undertake performance reviews for the team on a monthly, quarterly and yearly basis
performance and identifying training requirements
~ Responsible for oversight and allocation of work and collection campaigns to
intensive coaching to help them achieve company targets and individual goals
High level of computer literacy coupled with analytical skills
Proven Leadership/Management Experience
A first stage video call with the internal recruitment team (15 minute call)
A face to face or video call with the hiring manager (approx. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.36,000 + up to 20% of your annual salary, paid as a bonus.
~ The opportunity to work in a brand new office based at Manchester Spinningfields.
~5 hours per week between 8am - 8pm, Monday to Friday.
~ And many more benefits to support your wellbeing and professional development.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.