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#Purpose driven Search & Talent Strategy with a difference! Co-founder @Includability | Certified B Corp: #Property #Real Estate #Proptech…
Assistant Accommodation Manager for Luxury Student Accommodation
Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety?
Join our clients team who is a leading provider of luxury student accommodation in Coventry, and make a difference in students' lives!
Responsibilities:
* Achieve sales, renewals, and referral targets.
* Manage site open days and tours.
* Maximise profits and customer satisfaction through effective take-over management.
* Stay informed on local competition, university status, and student demographics.
* Maintain brand standards via physical site upkeep, staff communication, and online presence.
* Manage contractors, ensuring compliance with health and safety standards.
* Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
* Manage incident response and ensure the site remains safe and accessible.
* Drive effective and friendly customer communication.
* Build strong relationships with university accommodation offices and external agencies.
* Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
* Maintain high service standards to promote renewals, positive reviews, and referrals.
* Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
* Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
Qualifications:
* Strong sales and people management skills.
* Knowledge of health and safety regulations.
* Excellent communication and customer service abilities.
* Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!
Working days are Monday to Friday with one Saturday in 3 with a day off in Lieu the following week. Amazing opportunity to work with and support the students in this busy city!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Customer Service, and Sales
* Industries
Hospitality and Real Estate
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