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? Location: London Pregnancy Clinic (must be available to work across both of our sites: E1 6DY and SW10 9DT)
? Location: London Pregnancy Clinic (must be available to work across both of our sites: E1 6DY and SW10 9DT)
? Hours: Full-time (flexible, may include weekends)
Medical Secretary
We are looking for a reliable, compassionate, and highly organised Medical Secretary to join our growing team at the London Pregnancy Clinic. As the first point of contact for our patients, you will play a key role in supporting their journey through pregnancy care with empathy and professionalism. This role combines patient-facing duties with administrative support and chaperoning responsibilities. Experience in phlebotomy is highly desirable.
Key Responsibilities
Patient Communication
* Respond to all patient enquiries promptly and empathetically via telephone, email, and WhatsApp.
* Provide clear and accurate information about clinic services, appointments, and procedures.
Administrative Duties
* Schedule, reschedule, and confirm appointments across both clinic locations.
* Maintain accurate booking records and patient pathways.
* Support patients with completing digital consent forms and other documentation.
* Follow up on patient care, including chasing blood test results and liaising with laboratories.
Team & Clinical Support
* Work closely with sonographers, doctors, nurses, and midwives to coordinate high-quality care.
* Chaperone during ultrasound scans and clinical procedures to ensure patient safety and comfort.
* Assist with compliance-related tasks such as audits and stock control.
What We’re Looking For
* Experience in a receptionist or administrative role (medical or clinical setting preferred).
* Confident communicator with a friendly and calm demeanour.
* Excellent organisational skills and attention to detail.
* Ability to multi-task and remain efficient under pressure.
* Proficient in Microsoft Office; familiarity with clinical software is a plus (training will be provided).
* Able to explain medical procedures clearly and assess the suitability of services based on patient queries.
Desirable Skills
* Prior experience in a pregnancy or women’s health clinic.
* Knowledge of medical terminology.
* Phlebotomy training or experience.
* Experience acting as a chaperone in a clinical setting.
What We Offer
* A supportive and collaborative work environment.
* Ongoing training and development opportunities.
* Competitive salary and benefits package.
If you are passionate about women’s health and committed to delivering outstanding care and service, we’d love to hear from you.
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