About the role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
We are thrilled to announce that a brand-new Waitrose Core shop is arriving in Hale Barns on the 12th November 26, and we’re looking for Team Managers to help us lead the way. As a leader in our newest branch, among 5 other partners, you’ll play a pivotal role in building a team that champions quality, integrity, and the unique shopping experience our customers love. If you have a passion for excellence and a desire to launch a store from the ground up, we’d love for you to join us in making this opening a huge success.
This is a permanent full time twilight opportunity with hours of work between 1400 - 0000 across 5 days per week including every other Saturday and one in four Sundays.
In addition to your contractual pay you will attract an evening shift premium.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising, as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Use people skills to manage the team, from leading and inspiring to people-related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need
- Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
- Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the Partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable skills/experience you may have
- Experience with disciplinary and grievance processes.
- Hiring manager/recruitment experience.
- Food hygiene level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
