Job Title and Employer
Medical Secretary/MDT Co-ordinator — DenialHost
Overview
Applications are invited from hard working and organized individuals to provide a high quality secretarial and administrative service based within Pathology. You will be based at the Queen Elizabeth Hospital. Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values are the golden thread which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE: Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Womens Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our Balance programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Responsibilities
* To develop close working relationships with secretarial colleagues and other staff within the Pathology Department and across the Trust.
* To ensure that all correspondence is typed and forwarded to health care professionals accurately and with care in order that the service users receive a quality service.
* To be involved in an ongoing training programme in line with your developing role.
* To deal with sensitive information either through audio/digital dictation or indirectly through patient records in an appropriate manner, using skills such as confidentiality.
* Maintain and promote the professional image of Clinical Pathology Services and Gateshead Health NHS Foundation Trust.
* Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy.
* As part of a continually developing Pathology service you will be required to comment on policies and procedures.
* Work within the Terms and Conditions of Employment of your Trust Contract.
* Report incidents, accidents and defects according to Trust and Directorate guidelines.
* To liaise with other healthcare agencies and departments, maintaining and developing good communication links.
* Working with Pathology and Software programmes such as Winpath, Meditech, Winscribe, Medway and any other systems required.
* Typing of Cellpath and Post Mortem Reports of a delicate, confidential and sensitive nature.
* Preparation of distribution lists, reports and slides for MDT meetings.
* Enquiries may include requests for test results and these should be referred to the relevant discipline personnel.
* Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures.
* To undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles.
* To participate in Contact Appraisal.
* To cover reception as and when required.
Qualifications
* Previous secretarial/administrative experience, preferably within a medical setting.
* Good written and verbal communication skills essential.
* Good organisational and planning skills.
* Knowledge of a range of secretarial procedures and software programmes.
* Understanding of medical terminology.
* NVQ Level II or III in Business Administration desirable.
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