At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.
We are looking for an Office Coordinator to join our team in Bicester. Please note, this is a fully office-based role. We'd be happy to consider full and part time candidates, on a job share basis.
As an office coordinator, you will:
* Be a visible, accessible front-of-house member of the Facilities team, providing a warm welcome and help with any Facilities-related queries to all staff and visitors
* Coordinate and support the setup and smooth execution of Bignell (head office) events, ensuring all facilities, logistical and environmental aspects are well managed.
* Take ownership of the company mainline, taking and transferring calls effectively and professionally, and provide training and support to new call group members.
* Monitor and report on mainline call performance, suggest and take forward improvements to support with the delivery of a 5* service
* Manage inbound post and packages to ensure it reaches its destination promptly, is stored correctly and outbound post to ensure it is stored safely and collected when it should be.
* Manage the visitor booking and arrival/departure process to ensure they are warmly welcomed, offered refreshment etc. and promptly connected with their hosts.
* Administer staff and visitor access cards, including issuing, replacement and collecting cards for staff and visitors. Ensure accurate records are maintained.
* Work closely with the Bignell Office Lead to continuously improve the office experience for all users.
* Provide tours as required as part of new staff and visitor orientation
* Support the Facilities team with the arrangement of both routine maintenance and project-related activities across DM's estate, in line with the team's business plan.
* Maintain and enhance office aesthetics, including care of indoor plants and proactive improvements to communal spaces.
The successful candidate will:
* Excellent customer service skills, with a warm and professional manner.
* Strong time management and prioritisation abilities, able to juggle multiple tasks efficiently.
* Excellent administrative and organisational skills with high attention to detail
* Proficient in the use of the Microsoft suite of applications (Outlook, Word, Excel etc.) for communication and document generation
* A proactive, positive attitude with a flexible and solution oriented approach.
Benefits:
* Annual bonus scheme
* 25 days annual leave plus 1 day to celebrate your birthday
* Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
* Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance
* Pension Scheme via The Peoples Pension
* Life insurance (4x Base Salary)
* Free on-site parking in non-city centre offices
* Cycle to work scheme
* 26 Weeks paid Maternity Leave
* 2 Weeks paid Paternity Leave
* BHN Extras - provides discounted gift cards for hundreds of popular retailers
* Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service
* Sabbatical Policy effective at 3 years' service
* Professional development - paid study leave
* Military service paid leave (7.5 days per year)
* Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
* 2 x Company-wide events every year, in addition to multiple office socials throughout the year
Dalcour Maclaren is an equal opportunities employer.