Location: Lockington, Derbyshire
Department: Information Technology Services
Compensation: £0 - £24,800 / year
Description
Breedon Group is a leading construction materials group in the UK and Ireland. Our business is based on our reputation for supplying high-quality materials and services to our customers. With operations spanning aggregates, cement, ready‑mixed concrete, asphalt, and more, Breedon Group is committed to delivering excellence in everything we do. As part of our dedication to customer service, we are seeking a talented First Line Service Desk Analyst to join our IT team on a temporary basis (approximately 3 months).
As a Temporary Service Desk Administrator at Breedon Group, you will provide first‑line support and day‑to‑day user administration to help keep our colleagues productive. You will handle incoming service desk calls, log and manage tickets, complete common access and account requests (including password and MFA resets), and support end‑user device setup. This role requires a customer‑focused approach, strong attention to detail, and the ability to follow established processes while documenting solutions for others to reuse.
Key Responsibilities
* Answer service desk telephone calls, provide first‑time‑fix support where possible, and route/escalate queries appropriately.
* Log incidents and service requests accurately in the ticketing system, capturing clear symptoms, priority, impact, and actions taken.
* Perform account administration tasks, including password resets, MFA resets, and unlocking accounts in line with security and identity verification procedures.
* Complete general user administration, including creating/amending user records, access changes, and maintaining accurate user information.
* Manage email distribution groups and shared mailboxes, including membership changes, access rights, and generic mailbox permissions.
* Prepare and set up laptops and mobile devices for users, including basic configuration, application provisioning, and handover checks.
* Administer internal position moves (movers), supporting access amendments and ensuring systems and permissions reflect the colleague’s new role.
* Write and update knowledge base articles based on solutions and guidance provided by colleagues, ensuring steps are clear, accurate, and reusable.
Skills, Knowledge & Expertise
* Previous experience in a service desk or IT support administration role (including temporary/contract roles) is desirable.
* Working knowledge of Microsoft 365 administration concepts (e.g., users, groups, shared mailboxes, permissions) and Windows 11 support.
* Experience using a ticketing system and documenting work clearly, including updating or creating knowledge base articles.
* Strong customer service and communication skills, with confidence supporting users by telephone and explaining steps clearly.
* High attention to detail and a security‑minded approach when completing identity checks, password/MFA resets, and permission changes.
* Comfortable setting up end‑user hardware (laptops and mobile devices) and performing basic troubleshooting for common issues.
* Able to prioritise workload, manage multiple tickets, and meet SLAs in a busy service desk environment.
* Relevant IT support certifications are beneficial but not essential.
Job Benefits
* 25 days holiday per year plus bank holidays
* Contributory Pension Scheme
* Free on‑site Parking
* Holiday Buy Scheme
* Volunteer Scheme
* Share Save Scheme
* Life Assurance
* Enhanced Maternity, Adoption & Paternity Scheme
* Health & Wellbeing Initiatives
* Discount Scheme
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