This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus. About the role This is an exciting position at an international University based in the City of Bath for any applicant that is looking to help and support students and staff within a Higher Education setting. The role is welfare and customer service focused and you must demonstrate an ability to perform well within a team and also be able to demonstrate the use of initiative whilst working alone when dealing with emergencies, medical first aid response, alarm activations and many other reported incidents. Together with a team of security staff, you will be responsible for ensuring a safe environment throughout both campus and City campus, including student accommodation and other University Buildings. About you You are required: to have excellent communication skills and be able to deal with a diverse international community, providing understanding, support and outstanding customer service. to have computer skills and be able to use various software packages, including custom software specific to the University and general software. Training will be provided when needed. To perform in this role you must also: hold a full UK driving licence for motor cars be First Aid At Work (FAAW) trained hold a Security Industry Authority licence * Please note: If you do not currently hold the FAAW qualification or an SIA licence, we would still encourage you to apply and we will provide the necessary training. Further information The position includes responsibility for the primary University campus along with the off-site buildings of the City campus. The basic working week is of 38.5 hours (which includes 2 hours contracted overtime). These hours will be worked on a rotating shift basis cover 24/7 365 days of the year and attracts 15% shift allowance, plus 10% market supplement. The appointment will be made subject to a Basic Disclosure & Barring Service (DBS) check being obtained. Campus Services New Starter bonus *. In addition to the great benefits Campus Services’ offers, this role is eligible for a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time positions. This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you at the time of application. Both bonuses are subject to terms and conditions. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader ; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance Generous employer contributory pension schemes Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more Local discounts, including free entry to the Holburne Museum in Bath A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Employee assistance services through Health Assured, including access to the Wisdom app Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn. Be Well at Bath We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including: Staff support groups and networks A network of Staff Wellbeing Champions A suite of tools, resources and frameworks that enable you to be at your best and thrive Find out more about being at your best at Bath. Closing Date: 29 Jun 2026 Department: Operations & Facilities Support Salary: £35,578 to £40,469 inclusive of 25% in additional allowances (15% shift allowance and 10% market supplement), plus 2 hours of contracted overtime per week