Account Manager – Rental Operators
Location: Field-based - London & SE Reporting to: Head of Rental Operators
Salary: £40,000 - £50,000 + commission + company car
The role
To contribute to the overall delivery of Rental Operator commercial targets, by managing a designated number of accounts to achieve individual revenue goals and activity targets. Effectively manage the customer base and product mix across existing business and source, develop and convert new business opportunities.
A typical week as an Account Manager might involve
1. Achieving individual sales revenue and activity targets.
2. Generating and converting new business opportunities through dedicated outbound prospecting.
3. Responsibility for maintaining business and growing the area.
4. Designing strategic account plans that are tailored to each customer, following through to conclusion each element.
5. Managing the customer base to deliver first class account management with regular and timely review meetings and feedback to your team and Management.
6. An ability to present to large groups when needed.
7. Ensuring that all accounts have a clear understanding of Rightmove products and pricing structure and to deliver value-added solutions against their business needs.
8. Liasing with internal support functions such as Customer Services and Finance to ensure smooth management of the billing and administration process for your customer base, plus the provision of any supporting sales reports.
9. Interpreting data and information in review meetings with customers, enabling them to better understand their business and market/s.
10. Managing the day-to-day relationships with external parties in support of company objectives and policy.
11. Driving the satisfactory resolution of customer queries and disputes, e.g. in relation to aged debt and invoice queries.
12. Being a positive role model and ambassador of Rightmove company values and behaviours.
13. Taking responsibility for self-development to support the achievement of personal objectives while being part of a team.
14. Attending monthly national/regional meetings.
We’re looking for someone who
15. Proven outstanding sales and negotiation skills while consistently over achieving targets
16. Excellent relationship-building and account management skills
17. High conversions and thrives from closing new business
18. Capability to get through the toughest of gatekeepers
19. Ability to interact and deal with all levels of businesses
20. Experience working in a multi-product environment
21. A good level of industry knowledge with demonstrable business acumen
22. A strong belief in ‘Driving improvement as we can always be better’
23. Structured, disciplined, energetic, committed to individual and group improvement
24. Open and honest team player
25. Analytical with previous exposure to data analysis and a keen eye for detail
26. Problem solver with the ability to take ownership and resolve issues
27. Able to challenge ideas and ask probing questions
28. Excellent time and diary management
29. Must be confident using a PC, particularly competent with Microsoft Word, Excel, Powerpoint and company systems
Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate about delivering a great Customer Experience then get in touch.
What do our team say about working here?
‘I enjoy the sense of achievement from my role, knowing that my efforts are rewarded and appreciated by Rightmove’
‘It is never boring with a constant focus on moving forwards, full of great teams and fun people’
‘I enjoy using Rightmove data to help a range of property developers across the north of England to understand the marketplace they are in’
‘I feel I can make a genuine difference within the business and my clients value what we deliver to them’
‘In the 8 years I have been at Rightmove I have worked in several different areas and channels of the business. I love that if you have an idea you are encouraged to take ownership of this and drive it forward which ensures the role is always challenging and rewarding in equal measure’
About us
Rightmove’s vision is to give everyone the belief they can make their move. Our mission is to make the move easier and simpler, by giving everyone the best place to turn to and return to, for accessing the tools, expertise and trust to make it happen.
A great success story, we’re now the biggest home-grown web brand in the UK our traffic levels surpassed only by Facebook, Google, YouTube, eBay and Amazon. Despite this success, we remain a down-to-earth bunch. To join us in our mission, we look to recruit people who share the same values and beliefs as we’ve always had, because Rightmove is people. We call it the secret to our success and why staying 10 years or longer, reaching ‘gnome status’, is simply the Rightmove way.
We encourage and support all Rightmovers to continuously develop themselves. Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart and passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmove story! Will you be ‘Gnomed?’
Did you know?
30. Rightmove was meant to be called 'Doorknob.' But it didn't quite have the same ring to it
31. There have been eight weddings between Rightmove colleagues over the past 16 years
32. We still have employee #1 working at Rightmove
33. We currently have 52 gnomes on our gnome tree