Overview
Job title: Customer Service Representative - Bristol
Salary: From £24,941 per year
Location: Bristol Lake view, Bristol, BS34 8SW
Working pattern: Monday-Friday, 8:30am - 6pm
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Training: Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
Responsibilities
* Handle calls to and from customers about life assurance, savings, investments, or pension plans, delivering a seamless customer experience.
* Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
* Ensure accurate information handling and provide supportive, empathetic service.
Benefits
* We're an accredited Real Living Wage employer
* No weekend or evening working
* 31 days annual leave (includes UK Bank Holidays)
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Supportive people policies for moments that matter (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave, and an Annual volunteering day)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Personal and career development opportunities across a wide range of business functions and specialist areas
* Perks at Work (discounted shopping)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
About Diligenta
Established in 2005, we're the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling important calls to support customers in moments that matter, providing the best service every time. Customer service is at the heart of what we do. We deliver exceptional customer service to customers on behalf of many well-known brands, and our technology enables us to reach over 23 million customers (about 1 in 3 people in the UK).
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
Application and equality information
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Apply for this role
* Do you hold valid Right to Work in the UK? Yes / No
* Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974? Yes / No
* Are you or have you been the subject of any Voluntary Arrangements, CCJs, Bankruptcy, or other formal credit-related proceedings? Yes / No
* Have you been referred for this position by Diligenta Employee? Yes / No
* Have you previously worked for Tata Consultancy Services (TCS)? Yes / No
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