Microsoft Operations Specialist
đź“Ť Fully Remote (UK)
đź“„ Initial 12-Month Fixed-Term Contract
🏢 Trustmarque
At Trustmarque, we’re looking for a detail-driven Microsoft Operations Specialist to join our team and play a key role in delivering operational excellence across our Microsoft line of business.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with data and systems, and is passionate about delivering a seamless customer experience.
About the Role
As a Microsoft Operations Specialist, you’ll act as the operational backbone of our Microsoft services—ensuring accuracy, efficiency, and compliance across all processes. From managing quotes and orders to maintaining critical data and supporting both customers and internal teams, your work will directly impact service quality and revenue assurance.
What You’ll Be Doing
Order & Quoting Management
* Manage internal quoting, including run-rate and non-contractual pricing
* Process orders accurately within agreed SLAs
* Ensure all orders meet compliance and vendor requirements
Data & System Management
* Maintain pricing accuracy through price file imports
* Manage Microsoft customer data, agreements, and licensing information
* Maintain CRM and operational systems with up-to-date agreements and pricing
Customer Support & Experience
* Troubleshoot internal operational queries and ensure timely resolution
* Handle invoice queries and collaborate with finance teams
* Support provisioning, cancellations, and ongoing service management
Financial Operations
* Process credits and returns accurately
* Perform invoice reconciliation and resolve discrepancies
* Ensure correct and timely provision of Microsoft services
What We’re Looking For
* Strong attention to detail and commitment to accuracy
* Ability to manage multiple priorities and meet deadlines
* Confidence working with complex systems and sensitive data
* A proactive, problem-solving mindset with a focus on continuous improvement
Why Join Trustmarque?
At Trustmarque, you’ll be part of a collaborative, forward-thinking team where your contribution truly matters. We offer a fully remote working environment and the opportunity to work with leading Microsoft technologies and customers.