Company Description
Polypouch UK Ltd is a leading supplier of flexible packaging solutions, serving a wide range of industries with high-quality pouches, bags, and custom print services. We pride ourselves on fast turnaround, exceptional customer service, and a collaborative team culture. As we continue to grow, we're looking for a Sales & Operations Administrator to help keep our commercial engine running smoothly.
Location:
Hemel Hempstead, Hertfordshire
Reports to:
Operations Manager
Working Hours:
Monday - Friday
Key Responsibilities
* Sales Order Processing:
* Enter and manage customer orders from enquiry to dispatch
* Generate order confirmations, invoices, and delivery notes
* Ensure accurate records are maintained across systems
* Finance Support:
* Reconcile payments against invoices using internal systems
* Chase outstanding payments with professionalism and persistence
* Assist with basic finance admin and reporting
* Factory Liaison:
* Communicate daily with our production team to confirm lead times, order priorities, and dispatch schedules
* Flag and resolve any delays or discrepancies quickly and efficiently
* Ensure special requirements (e.g. white underprint, custom finishes) are clearly communicated
* Operational Support:
* Maintain clean and up-to-date order tracking records
* Support inventory checks and stock movement records
* Assist with monthly performance summaries and KPI dashboards
Skills & Experience
* Previous experience in a sales admin, finance assistant, or operations support role
* Strong Excel skills and familiarity with order processing systems
* Excellent communication and organisational abilities
* Comfortable working across departments and juggling multiple priorities
* A proactive, problem-solving mindset with a keen eye for detail
What We Offer
* A fast-paced, friendly working environment with a close-knit team
* Opportunities to grow within a dynamic packaging business
* Training and support to develop your operational and commercial skills