* Oversee the day-to-day operations of data centres, ensuring operational stability, availability, and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.
* Utilize advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes to enhance operational efficiency.
* Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident, problem, and change management processes to ensure swift resolution and minimal impact on operations.
* Conduct data analysis to drive meaningful improvements, leveraging expertise in Data Center technologies, network concepts, and physical IT infrastructure.
* Foster top talent and promote a culture of excellence through exceptional coaching abilities, while effectively communicating strategic direction to deliver technology solutions.
* Prioritize customer experience by reviewing feedback, hosting forums and focus groups, and driving team performance through recruitment, performance reviews, and collaboration.
* Collaborate with peers to identify and implement best practices, ensuring a stable operating environment and managing priority incidents effectively.
* Manage relationships with third-party vendors and stakeholders, ensuring effective collaboration and communication.
* Implement ITIL control processes, empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.
* Lead cross‑functional teams and maintain audit readiness with a proven risk‑management track record and media handling expertise.
* Oversee staffing, recruitment and support enterprise‑class hardware deployments, demonstrating leadership in 24x7 operational support teams.
* BS/BA degree or equivalent experience, with advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes.
* Strong background in Data Center technologies, network concepts, and physical IT infrastructure, with experience in data analysis for driving meaningful improvements.
* Exceptional coaching and leadership abilities to foster talent, promote a culture of excellence, and drive strategic direction and team performance.
* Expertise in prioritizing customer experience, conducting feedback reviews, and collaborating with peers to identify best practices and elevate recommendations.
* Strong understanding of Incident, Problem & Change Management processes, ITIL control implementation, and process improvement opportunities.
* Proven track record in risk management, media handling, staffing, recruitment, and supporting enterprise‑class hardware deployments in 24x7 operational support teams.
* Extensive knowledge in structured cabling, cable management and testing tools.
* Extensive knowledge in physical racking and stacking of servers and network devices.
* Experience in replacing components in servers and network devices.
* Demonstrates exceptional attention to detail.
* Demonstrates emotional intelligence in interactions with others.
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