/pb3/corporate/champneys/Adverts/images/Mottram_900x600.jpg
Reception Supervisor
Champneys Mottram Hall
Contract: Full Time
Salary: £28,080.00
Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Some Responsibilities include:
* To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
* To assist with implementing training and coaching of the service standards to Front Office team.
* To ensure service to guests is engaging and proactive.
* To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
* To review customer satisfaction levels in Front Office and action issues from feedback promptly.
* To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
o Digital fitness programmes
o Nutrition guides and recipes
o Self-Guided meditation
o Wellbeing podcasts
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
* In house social media connecting our Champneys Family
* Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
* Motivating, rewarding and engaging colleague events.
* Discounted stays for you, your friends and family at any of our properties.
* Complimentary Spa Day on completion of your probationary period.
* 50% discount on all Champneys products.
* Great discounts on our partner products Elemis and Clarins.
* Discounted membership to our exceptional health clubs.
* Merlin Entertainments Attraction.
* Introduce a friend incentive.
* Long Service celebrations.
* Free parking [Hotels and Resorts only].
* Professional Uniform.