Job Title: Customer Service Administrator
Location: Farnworth (office based)
Job Type: Full-Time, Permanent
Salary: £28,000-£30,000 + annual bonus
Working Hours:
Monday to Thursday: 08:30-17:00
Friday: 08:30-16:00
About the Company
Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success.
The Role
As a Sales Administrator, you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business.
Key Responsibilities
Manage inbound customer queries via phone, email, and web.
Process sales orders using SAP
Deliver excellent B2B customer service both remotely and in person.
Provide detailed and accurate product and service information.
Identify opportunities for up-selling and cross-selling
Support sales and marketing initiatives.
Perform administrative duties including data cleansing and reporting.
Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge.
Collaborate with the Customer Service Manager and senior leadership to support wider business needs.
Person Specification
Essential Skills & Experience:
Proven experience in a sales administration or technical customer service role.
CRM experience.
Proficiency in Microsoft Office
Strong verbal and written communication skills.
High attention to detail and excellent organisational abilities.
Key Attributes:
Clear, confident communicator.
Highly proactive and adaptable.
Strong sense of accountability and integrity.
Calm under pressure and capable of multitasking.
Collaborative team player with a customer-centric mindset.
Benefits
Company pension scheme
Annual bonus
Free on-site parking
Christmas closure period
Company social events
Childcare vouchers.
Ongoing professional development & clear career progression
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Job Info
Job Title:
Customer Service Administrator
Company:
Location:
Posted:
Jul 22nd 2025
Closes:
Aug 22nd 2025
Sector:
Administration
Contract:
Permanent
Hours:
Full Time
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