Mortgage Administrator Salary: £24,316 per annum Hours: 35 hours per week (Rotating Rota - 0800 - 1600 & 0900 - 1700) Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you. The West Brom are looking to recruit a Mortgage Administrator to join our established mortgage services team. The post holder will administer all mortgage related customer contact following the completion of a mortgage account and to deal with any other customer correspondence, emails and service requests, delivering Right first time solutions for all work processed. What the role will look like: To process all customer instructions and requests accurately and to meet department service standards To deliver excellent customer service To comply with all regulatory requirements To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels To continually develop own skills and to maintain ongoing personal development plan To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture What you will bring to the role: Excellent administration skills Strong attention to Detail Ability to work effectively using own initiative or as part of a team and responsible for all team tasks to agreed service level A broad understanding of banking processes and procedures, particularly relating to Mortgages An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and well match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance thats discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? Weve been named one of The Sunday Times Best Places to Work and we couldnt be prouder. Its a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how youll feel when youre here because we dont just want you to fit in, we want you to feel like you truly belong. So when you join us, youll find a place that values your wellbeing, supports your growth and helps you build a career that works for you. Were a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. Well do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what were looking for. If you need any support with applying to one of our roles, get in touch at. Do it today and click apply! *Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.