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Application management & support team specialist

Solihull
Government Recruitment Service
Manager
Posted: 27 October
Offer description

Overview

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

The Science, Technology, Research and Analysis (STAR) Group sits at the heart of the Home Office. The group ensures the best evidence and analysis are used to address the strategic issues facing the department. We also provide the science, technology, data, and international insights and collaboration capabilities to drive delivery.

The Forensic Information Databases Service (FINDS) administers national systems that identifies links between forensic evidence found at scenes of crime and arrestees (and on occasion other individuals such as vulnerable persons and missing persons), ultimately ensuring the integrity of records held on multiple national forensic databases (National DNA Database (NDNAD), IDENT1 (fingerprints) and National Footwear Database).

This is a critical role for maintaining public confidence in the Forensic Systems in supporting policing in reducing crime, maintaining order, bringing criminals to justice, through supporting change and contributing to the security management.


Responsibilities

* Daily Monitoring of NDNAD Applications.
* Producing SQL scripts.
* Information Technology Infrastructure Library Service Management Framework – works as per ITIL framework engaging in Incident management as part of the FINDS AMST resolver team.
* Change management –Raises changes where appropriate and engages with the change team by reviewing TIPs (Technical implementation plans).
* Quality Management – engages in the Quality Management System. Producing, following and updating technical support documentation and seeks Continual Improvement.
* Administration, Development and Support of the Management Information system, by creating and maintaining Database Views, Jaspersoft Domains, and the creation of iReports.


Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. The role holder will be required to attend the Solihull office at all times to carry out the role. There is an occasional need to work on the weekend.

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