Working with internal clients and service providers you will join a supportive team where you will;
* Providing both remote and on site support across all technical issues (Software and Hardware)
* Managing and resolving support tickets from start to finish
* Supporting and delivering IT projects
* On client site support
* Escalating L2 and L3 technical issues to related service providers (AWS, CRM, EPR, PACS, RIS, ERP, Website etc)
* Maintain system integrity through routine backups, patching, and documentation
What we are a looking for...
2 years + experience in a technical support role specifically within the medical industry
Confident skills, experience and interest across;
* Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy)
* Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID
* Networking: A solid grasp of TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration
* Hospital Clinical Systems: EPR, PACS, RIS
* Infrastructure: AWS
* Marketing: CRM, Website
In performing this role your core duties will include (but will not be limited to):
* Act as the first contact for support queries via phone, email, and ITSM tools
* Log, categorise, and triage tickets within SLAs
* Provide initial troubleshooting and resolution for common issues
* Escalate unresolved incidents appropriately to 2nd/3rd line teams
* Deliver excellent customer service through clear, professional communication
* Contribute to knowledge base articles and support documentation
* Provide a consistent and efficient support experience to all internal customers, maintaining high standards of service
* At times support developers and/or technical client resources with further investigations
Job Types: Full-time, Permanent
Pay: £24,500.00-£30,000.00 per year
Benefits:
* On-site parking
Work Location: In person